ORDERING
- Orders are taken on a first come, first served basis.
- We welcome enquiries, but we do not look kindly upon those who make orders and back-out subsequently.
- All problematic and uncourteous buyers will be blacklisted.
- All listed prices are non-negotiable & excludes shipping.
- Colors displayed on the websites may differ from the actual item due to photography & monitor settings, if in doubt please clarify this with us prior to confirming your order.
- To order, please complete the order form and ensure that all fields have been filled in.
- Payment must be made within 48 hours upon receipt of the invoice. We start counting from the date and time the e-mail is sent. If you are genuinely interested but unable to process payment within the timeline as stipulated in our guideline due to extenuating circumstances, please notify us in advance for a 24 hours extension.
- If you made an over-the-counter or ATM transaction, please send a copy of the receipt via email (scanned or photographed) along with the Invoice number so that we can verify the transaction.
- If you made payment via Internet Banking, please e-mail us a "PrintScreen" screen shot or the Transaction Reference Number, Transaction Time and Transacted Amount plus Invoice number for verification.
- Sorry, but we do not do Cash-on-Delivery at the moment. But, if you happen to know us personally, call us to arrange a meet up and catch up, and we will consider letting you cough up and pick up. ;-)
- All orders will be shipped within 1 business day upon confirmation of payment for items ordered as is. The duration required may be longer if customization/adjustment work is required. Don't fret, we will notify you in advance if this is the case.
- All items come packed in either a bubble mail envelope or a box with bubble wrap + styrofoam nuggets for larger orders.
- As a tracking number will be provided, you will be solely responsible for tracking your package.
- All items will be checked prior to shipping.
- Do e-mail us if you prefer an alternate mode of shipment such as DHL, UPS or to pack a small purchase in a box. We will be more than happy to do so with a charge.
- If you are purchasing this as a gift, we offer gift-wrapping if you want the item delivered directly to the recipient of your gift. Please e-mail us to find out about this service.
- Goods sold are strictly not refundable and not exchangeable due to hygiene reasons.
- We take great care to ensure that all items are shipped in good condition. However, during the shipping process mishaps may happen. We do not take responsibility for any such loss or damage that are incurred after the item has been placed in the care of a courier company or postal authority.
